Payment Policy
This payment policy applies to all transactions made through parthycashandcarry.co.uk, operated by Parthy Global Limited (Company No. 17181054), registered in England & Wales.
About Our Payment Processor
All card payments are processed by SumUp Payments Limited, authorised by the Financial Conduct Authority (FCA). SumUp is PCI DSS Level 1 certified — the highest level of payment security. We do not store card data on our servers.
Accepted Payment Methods
- Visa (Debit & Credit) | Mastercard (Debit & Credit) | American Express
- Apple Pay | Google Pay
- SumUp Payment Links (emailed or sent via WhatsApp)
- Bank Transfer (BACS/SWIFT) — recommended for all pallet orders £550+
- Wise Business — for international buyers
- PayPal Business — orders under £5,000
- Letter of Credit — full container orders by prior agreement
UK Domestic Refund Policy (Consumer Rights Act 2015)
| Situation | Timeframe | Right |
|---|---|---|
| Change of mind (online) | Within 14 days of delivery | Full refund. Return postage paid by customer. |
| Item not as described | Within 30 days | Full refund or free replacement. |
| Faulty / damaged goods | Within 6 months | Repair, replacement, or full refund. We cover return postage. |
| Item not delivered | After delivery window | Full refund or re-send. |
Wholesale / B2B Refund Policy
- Damaged pallets: photographic evidence within 24 hours of delivery — full credit or replacement.
- Short-dated or mis-described goods: full credit note within 7 days of delivery.
- Change of mind on bulk orders: no refund unless agreed in writing.
- Part-pallet returns: 15% restocking fee applies.
- Custom / sourced orders: non-refundable once ordered from suppliers.
How to Request a Refund
Email: parth886642@gmail.com
Subject: REFUND REQUEST — Order #[order number]
Response time: 2 business days. Approved refunds processed within 5–10 business days.
Governing Law
This policy is governed by the laws of England and Wales. Any disputes are subject to the jurisdiction of the courts of England and Wales, without prejudice to statutory consumer rights in the customer’s country of residence.
Last updated: June 2026 · Parthy Global Limited · Company No. 17181054